I am kind of in the same mindset as this guy. I bought the top tier platform for the support and also for a feature that our custom freeswitch implementation currently does not have. I have to roll this out to the client this Friday and now I have to tell them that the most important feature does not work. I have been using freeswitch exclusively since 2007. Never, ever, ever had the need to use another platform. Because of a specific feature a client wanted, I decided to use 3cx. Woe is me when I compare these two. I expected much more from 3cx in term of features and customizability. Now this simple call history feature will not get an emergency patch. I am embarrassed to have to tell my client the system does not work and it will take 2-4 weeks to resolve. I can tell you I will never use 3cx again. First time and last. I hope I am not banned for speaking how I feel.
BTW I was able to send a report to myself and set a custom range to include the current day and time and it seemed to work. However, this will not work for my client. My freeswitch CDR, you can click on any call in the CDR and even see the entire SIP handshake and pcap for the entire conversation. Not even a close comparison.
