Call routing not working correctly

[adam_ylo]

I have a random issue that only happens rarely.

Every now and then a call is routed to the wrong extension.

I have different clients on different trunks and sometimes the inbound call goes to the wrong extension (client).

Does this happen to anyone else?

And what is the solution?

 

[mariosM_3CX]

Hello @adam_ylo

As a first step i would review the inbound rules and extension forwarding rules. Also, Activity Log in Verbose Mode will show you how the call is routed and what rules were used by PBX.