Call Screening to an extension...

[phild-cxcxcx]

I have read many posts about this, and wondered if there was any progress towards
adding it to 3cx, or providing a workaround..

Here's the desired scenario:
A caller dials an extension ( wither directly or through an IVR).
The caller is prompted for their name.
The the call rings the extension, and when answered,
the name is played, and a prompt is played "accept the call, or
go to voicemail "

I know this is set up for mobiles, but not to an extension..

Is there any way to do in 3cx currently?

Thanks,

Phil

 

[phild-cxcxcx]

I also wanted to know what one of the forwarding options means:
"transfer to number"?
This is the same drop-down as "transfer to mobile"...
Does it refer to sending the call to an outside number?

 

[Evolute IT]

I have read many posts about this, and wondered if there was any progress towards
adding it to 3cx, or providing a workaround..

Here's the desired scenario:
A caller dials an extension ( wither directly or through an IVR).
The caller is prompted for their name.
The the call rings the extension, and when answered,
the name is played, and a prompt is played "accept the call, or
go to voicemail "

I know this is set up for mobiles, but not to an extension..

Is there any way to do in 3cx currently?

Thanks,

Phil

Check out the extension's options, there's "Screen calls using IVR". That's what it is.

I also wanted to know what one of the forwarding options means:
"transfer to number"?
This is the same drop-down as "transfer to mobile"...
Does it refer to sending the call to an outside number?

Transfer to mobile uses the user's mobile phone field. Transfer to number will allow a custom number to be entered.