Call Statistic

[Tulio]

Hello,

want to generate an graphical weekly Call Statistic group by time (hours). Can't do that simple basic statistic. Do i something wrong or ist there no functiuon for that tiny statistic in the big and famous 3CX;-)

Cheers
Tulio

 

[Evolute IT]

There's the reporting feature for this, on Pro and Enterprise.

 

[Tulio]

Thanks for your reply. I'm not really surprised. The reporting function is just "cute". There is no way to do that with Pro. It really annoys me that I chose the 3CX product.

 

[VoIPTools]

Hi Tulio,

If you can't get the information you need from the built-in 3CX Reports, you can create your own custom reports using the optional CDR files 3CX can create. The CDR files contain a lot of useful information. I personally configure 3CX to create a single file for each call. In the 3CX Management Console, navigate to Setting --> CDR. The CDR files are CSV files that can easily be parsed and placed in a database. You can then use whatever reporting tool you prefer to create your custom reports -- Excel, Crystal Reports, SQL Reporting Services, etc.

If you need even more detail, or you don't want to hassle with parsing the CDR files, I would encourage you to take a look at our 3CX Exporter tool. It can automate the entire process of getting access to all the same data 3CX uses to generate their built-in reports.