Call summary in mobile app

[david.taylor]

How can we view the call transcription summary in the mobile app? On the recordings tab, it shows a few words of the summary followed by … but there's no way to view the full summary, it would seem. There's a button on the right with 3 lines that shows the full transcription, but it there a way to view just the summary?

 

[KyriacosS_3CX]

Hi,

Can you mention which mobile app and pbx version? OS/version number.

 

[accentlogic]

@KyriacosS_3CX I confirmed this using v20u9a with iOS 20.0.20.148.

Each recorded calls shows the following lines:
DID Name, CNAM, CID (all very truncated)
Call date/time: (MM/DD/YY, Time on calls over one week old, Day of the call on more recent, and just the Time on calls from today)
Call Summary (Up to ~30 characters)

Pressing the Transcription button (3-line menu) shows the full Transcription but does not show the Summary.

I'd like to see the Summary displayed, The Sentiment, then the Transcription.

Example:

Summary:
This is a summary of the call, which may include action items, etc.

Sentiment: 5

Transcription:
Full transcription of the call.

BONUS: I'd also like to be able to view the full details of the call information. Currently, touching the call information immediately does a Play File so the user can listen to the call, and there is no prompt or confirmation. It would be awesome if this press can present a new screen that shows the following:

• Caller information: DID Name, Caller TN, CNAM, Date/Time
• Play Recording Button
• Summary and Sentiment Score
• Option to view the full Transcript
  

 

[KyriacosS_3CX]

Hi guys, I'll ping the app team to make sure they are seeing this post, since it's mostly about app interface rather than AI, so it doesn't get lost.

 

[david.taylor]

Hi,

Can you mention which mobile app and pbx version? OS/version number.

We're on 20u8 (hosted by 3CX) with Android app 20.6.0 here but otherwise the same as per @accentlogic's post. Thanks.