Call Tagging

[Cytranic]

Hello,

I'm trying to move a huge client over to 3cx. But one feature they really need is call tagging. When a customer calls a certain DID, they want the phone display to show "Google1" if the customer called a certain DID. Is this possible in 3cx? The reason for this is so they can tag the correct source in their CRM.

 

[cobaltit]

If you put the name 'Google1' on the inbound rule/ring group/queue it will prepend or append the name to the CID depending on the configuration.

 

[Cytranic]

You are the man

 

[YiannisH_3CX]

You will need to enable the option to prepend this, under Contacts / Options / Add Group, Queue or DID/DDI Names to Caller ID