Call to extension gets diverted

[bem18]

Hi everyone

For some reason all calls to our ext 10 get diverted to ext 11. The problem started just recently. Before calls to ext 10 were OK.

Log messages are:
failed, cause: Cause: 302 Moved Temporarily/INVITE from...
Call(C:36): Diverted to: <sip:11@...

we had to delete ext 11 and create another ext for that user. Now all callers to ext 10 get voice message:
"can not be completed as dialed"


All other calls are routed normal. We did not set any special forwarding rules for ext 10.
How to troubleshoot this

3CX version 15.5.0

 

[YiannisH_3CX]

Hello @bem18

Please check the forwarding rules for extension 10 as well as the exceptions area. Also check the inbound rules for that extension (if any) and make sure that those are also correct.
If those look OK then check the device registered to extension 10 and make sure that no manual forwarding was added to the device. You may also want to factory reset the device and re-provision it to make sure that everything is configured correctly.