Hello all, good afternoon
When someone calls an invalid number, instead of getting the message from the company saying the number do not exist, we are being put on hold (we listen to the Music on Hold) for a few seconds and then the call is dropped. If I try the same invalid number from say my mobile phone I get the correct message.
I can see in the Activity Log that the outbound rule is being correctly identified, but I'm not skilled enough to analyse what's in fact happening in that log. Can you good people help me understand what's going on? Maybe the trunk is not talking straight with 3CX?
Thanks in advance.
Tales
When someone calls an invalid number, instead of getting the message from the company saying the number do not exist, we are being put on hold (we listen to the Music on Hold) for a few seconds and then the call is dropped. If I try the same invalid number from say my mobile phone I get the correct message.
I can see in the Activity Log that the outbound rule is being correctly identified, but I'm not skilled enough to analyse what's in fact happening in that log. Can you good people help me understand what's going on? Maybe the trunk is not talking straight with 3CX?
Thanks in advance.
Tales
| 02/06/2024 5:50:16 PM - Leg L:5879.1[Extn:6438] is terminated: Cause: BYE from PBX |
| 02/06/2024 5:50:16 PM - [CM503020]: Call(C:5879): Normal call termination. Call originator: Extn:6438. Reason: Not found |
| 02/06/2024 5:50:16 PM - L:5879.1[Extn:6438] failed to reach Line:10000>>32612448, reason Not Found |
| 02/06/2024 5:50:16 PM - Leg L:5879.2[Line:10000>>32612448] is terminated: Cause: 404 Not Found/INVITE from 189.52.73.116:5060 |
| 02/06/2024 5:50:16 PM - Call to T:Line:10000>>32612448@[Dev:sip:[email protected]:5060] from L:5879.1[Extn:6438] failed, cause: Cause: 404 Not Found/INVITE from 189.52.73.116:5060 |
| 02/06/2024 5:50:16 PM - [CM503003]: Call(C:5879): Call to <sip:[email protected]:5060> has failed; Cause: 404 Not Found/INVITE from 189.52.73.116:5060 |
| 02/06/2024 5:50:10 PM - [CM505003]: Provider:[Embratel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060] |
| 02/06/2024 5:50:10 PM - [CM503002]: Call(C:5879): Alerting Line:10000>>32612448 by contact <sip:[email protected]:5060/UDP> |
| 02/06/2024 5:50:10 PM - [CM503025]: Call(C:5879): Calling T:Line:10000>>32612448@[Dev:sip:[email protected]:5060] for L:5879.1[Extn:6438] |
| 02/06/2024 5:50:10 PM - [CM503027]: Call(C:5879): From: Extn:6438 ("Tales Maschio" <sip:[email protected]:0>) to T:Line:10000>>32612448@[Dev:sip:[email protected]:5060] |
| 02/06/2024 5:50:10 PM - [CM503004]: Call(C:5879): Route 1: from L:5879.1[Extn:6438] to T:Line:10000>>32612448@[Dev:sip:[email protected]:5060] |
| 02/06/2024 5:50:10 PM - Line limit check: Current # of calls for line Lc:10000(@Embratel[<sip:[email protected]:5060/UDP>]) is 0; limit is 30 |
| 02/06/2024 5:50:10 PM - Call(C:5879): Call from Extn:6438 to 032612448 matches outbound rule '0 Local' |
| 02/06/2024 5:50:10 PM - [Flow] Call(C:5879): has built target endpoint: Out#:>>Rule{0 Local}>>032612448 for call from L:5879.1[Extn:6438] |
| 02/06/2024 5:50:10 PM - [Flow] Target endpoint for 032612448 is Out#:>>Rule{0 Local}>>032612448 |
| 02/06/2024 5:50:10 PM - [CM503010]: Call(C:5879): Making route(s) from Extn:6438 to <sip:[email protected]:0/UDP> |
| 02/06/2024 5:50:10 PM - [CM505001]: Endpoint Extn:6438: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iOS 20.0.0.721] PBX contact: [sip:[email protected]:5060] |
| 02/06/2024 5:50:10 PM - [CM500002]: Call(C:5879): Info on incoming INVITE from Extn:6438:Invite-IN Recv Req INVITE from 127.0.0.1:5080 tid=Pj4zcwbYnChhannV-MCvJH.ustMEH9mMLi Call-ID=pIrD7N5LfaCa8BjeGuI3HHPCw0rszD2a:INVITE sip:[email protected]:5060;transport=UDP;tag3cx=naamtumb SIP/2.0Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---Pj4zcwbYnChhannV-MCvJH.ustMEH9mMLi;rport=5080Via: SIP/2.0/UDP [::ffff:189.16.44.18]:55822;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.0--0fa3ria8e40bfkrtzbkyp.gn-kdca78_143641081Via: SIP/2.0/TCP 127.0.0.1:50195;rport;branch=z9hG4bKPj4zcwbYnChhannV-MCvJH.ustMEH9mMLi;aliasMax-Forwards: 69Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.0--0fa3ria8e40bfkrtzbkyp.gn-kdca78_143641081>Contact: "Tales Maschio" <sip:[email protected]:5060;rinstance=0--0fa3ria8e40bfkrtzbkyp.gn-kdca78>To: <sip:[email protected];tag3cx=naamtumb>From: "Tales Maschio"<sip:[email protected]>;tag=ZbE1R4gc9cg1S5fmNmavvShSOAnj2op.Call-ID: pIrD7N5LfaCa8BjeGuI3HHPCw0rszD2aCSeq: 28149 INVITESession-Expires: 1800Min-SE: 90Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONSContent-Type: application/sdpProxy-Authorization: Digest username="trafar99SIP",realm="3CXPhoneSystem",nonce="414d535965c29b8193:f743d82c6161295066e8071d3bae9289",uri="sip:[email protected];tag3cx=naamtumb",response="91edc6d1d44501f9aeab9cf27c02caeb",algorithm=MD5Supported: replaces, 100rel, timer, norefersubUser-Agent: 3CXPhone for iOS 20.0.0.721Content-Length: 445v=0o=- 3916241409 3916241409 IN IP4 192.168.50.134s=pjmediab=AS:117t=0 0a=X-nat:0m=audio 10000 RTP/AVP 0 8 9 18 125 101c=IN IP4 192.168.50.134b=TIAS:96000b=AS:117a=rtcp:10001a=sendrecva=rtpmap:0 PCMU/8000a=rtpmap:8 PCMA/8000a=rtpmap:9 G722/8000a=rtpmap:18 G729/8000a=rtpmap:125 opus/48000/2a=fmtp:125 useinbandfec=1a=rtpmap:101 telephone-event/8000a=fmtp:101 0-15m=video 0 RTP/AVP 31c=IN IP4 127.0.0.1 |
| 02/06/2024 5:50:10 PM - [CM503001]: Call(C:5879): Incoming call from Extn:6438 to <sip:[email protected]:0> |
