Call transcription – User access to their own transcripts

[agencepro]

Hello,

With the introduction of call transcription, it would be very useful for each user to be able to easily view the transcripts of their own calls without having access to other users' recordings.

Currently, access to transcripts appears to be directly linked to access to recordings and the permissions associated with the user's role.

This becomes problematic when a user has a role with elevated permissions: it is impossible to grant them access solely to their own recordings and transcripts without potentially expanding the scope of recordings they can access.

However, the use case seems quite natural to me: a user should be able to locate and view the transcripts of their own conversations - regardless of their role in 3CX- without needing access to their colleagues' conversations.

Ideally, it would also be beneficial to have a personal view of transcripts with a few simple filters: date/period, number, contact, inbound/outbound calls, or even a search function within the transcript content.

Are there any plans for an update along these lines?

 

[agencepro]

The only way I’ve found to restrict a user to accessing only their own recordings is to assign them the "User" role and enable the "Recordings" module by checking the "Show call recordings" option. However, switching to the standard user role prevents them from adding contacts to the shared directory, as that requires the "Receptionist" role. That's a shame.