- Joined
- Oct 24, 2017
- Messages
- 22
- Reaction score
- 6
Dear All,
My customers are having some concern with the Call Transfer Back:
Feature Should be: when user A transfer a call to user B, and userB did not pick up the phone in certain seconds, the call should go back to the user A (must go back if the user was on another call or if the user is not sitting at his desk).
Current 3CX situation: User A transfer a call to user B, if user B is talking on the phone the call will go back to user A, and if the user is not sitting at his desk, the call goes to voicemail.
This behaviour is causing a chaos in some companies because it is like the user do not want to pick up the phone. And customers are complaining this companies using 3cx every single day for this call transfer back behaviour.
We are getting a lot of complaints everyday regarding this feature. And this is not good for the reputation of our Company.
We strive to give the best product and services, but we are getting stuck missing this feature and some customers just left to go with another PBX Provider.
Hope i was clear, and that we can get a solution very soon.
My customers are having some concern with the Call Transfer Back:
Feature Should be: when user A transfer a call to user B, and userB did not pick up the phone in certain seconds, the call should go back to the user A (must go back if the user was on another call or if the user is not sitting at his desk).
Current 3CX situation: User A transfer a call to user B, if user B is talking on the phone the call will go back to user A, and if the user is not sitting at his desk, the call goes to voicemail.
This behaviour is causing a chaos in some companies because it is like the user do not want to pick up the phone. And customers are complaining this companies using 3cx every single day for this call transfer back behaviour.
We are getting a lot of complaints everyday regarding this feature. And this is not good for the reputation of our Company.
We strive to give the best product and services, but we are getting stuck missing this feature and some customers just left to go with another PBX Provider.
Hope i was clear, and that we can get a solution very soon.
