Call transfer issue after upgrading from V18 to V20

[technotux]

Hi,

I have recently upgraded one of my 16SC instances from V18 to V20, before upgrade everything was working fine, but after upgrade, when i transfer call from one extension to another extension, it comes back to the person who transferred it, this is happening with all of the extensions..

How to troubleshoot the issue.

 

[Evolute IT]

Hi,

I have recently upgraded one of my 16SC instances from V18 to V20, before upgrade everything was working fine, but after upgrade, when i transfer call from one extension to another extension, it comes back to the person who transferred it, this is happening with all of the extensions..

How to troubleshoot the issue.

Go to Admin > System > Options and try disabling the Transfer Back on Busy.

 

[technotux]

Go to Admin > System > Options and try disabling the Transfer Back on Busy.

It is already disabled…

 

[Evolute IT]

Interesting. Does this happen will all users or only one?

 

[technotux]

Happening to all users

 

[Guillaume Bourgeois]

Happening to all users

Increase the level to Verbose in Activity Logs > Settings.
Purge the logs.
Reproduce the problem.
Click on Refresh.
Share the logs with us, making sure to redact the FQDN and public IPs if applicable.