Call transfer not showing original caller ID

[nderman]

When we transfer a call internally it comes up with the name of the person who answered the original call as the origin of the call. Is there a setting to make it transfer through the number of the original caller?

 

[leejor]

What type of transfer?
https://www.3cx.com/community/threads/transferred-calls-shows-extension-not-caller.56670/

 

[Waddy]

We had this issue with Blind Transfers, one thing to check - if you go to an extension > Options and make sure support Re-Invites and Support "Replaces" header are enabled (ticked).

Not sure if you need to do this on the trunk also.

 

[nderman]

It's on attended transfers. We hardly ever do blind transfers

 

[nderman]

We had this issue with Blind Transfers, one thing to check - if you go to an extension > Options and make sure support Re-Invites and Support "Replaces" header are enabled (ticked).

Not sure if you need to do this on the trunk also.

I checked and it seems we have both of these turned on already