Callback function

[Ronin]

I would like to enable a callback function for all the employes ( >100 ).
How is that possible without creating a queue?
Thanks!

 

[eddv123]

To my knowledge as standard Callback is possible in queues only - but it is a PRO feature.

What you want to achieve is possible and it will require you to record a prompt for your queue.

You will have to go to the queue settings>>advanced Tab and enable Call Back option>> Triggered on users request(Press 2)

In the General Tab>> Destination if no answer section select Voicemail box for extension. Select the voicemail you want to redirect the callers.

Another option maybe with the voice application designer however it is for custom applications and cannot advise whether this is a definite: https://www.3cx.com/phone-system/call-flow-designer/

 

[Ronin]

I have the Pro version so it's possible.
The procedure you mentioned works only in a queue correct?
I have other queues, so is it possible to have nested queues with different priorities?

 

[Yehuda W]

Is there a way to have the callback function just send an email to the queue manager and not have an actual callback?