callback function

[mikeodo]

How does the agent know if the call in the call queue is a callback? It is not marked. He only listens to onhold music.
Is there any way to use your own system prompt, such as: "Callback is being performed - please wait"

 

[YiannisH_3CX]

Hello @mikeodo

When a caller requests a callback it is essentially a place holder in the Queue waiting for an available agent so it is basically a queue call as far as the agent is concerned. The only difference is that when answered the PBX will need to call the requester to connect the call to the agent. In short no there is no way currently do distinguish a callback call from a normal queue call before it is answered.

 

[mikeodo]

Hello!

The solution would be nice if another waiting music or announcement for agent would be possible.