Callback message to Agent

[clegendre]

Hello,

I've seen this asked several times, but never saw an answer.

Is it possible to set a message that is played to the agent when the call coming to them is a call back and not an inbound call. Right now the only difference is they hear hold music while the system is calling the customer. Which might not be obvious.

 

[AWS2P]

IMO for now this is not possible, you hear MOH because 3CX calls alone the two ends, so first call EXT and while calling external number you wait with MOH.
When Q agents knows they hear MOH , they know it is a customer call back, what do you need more ?
a robot voice saying "we call back number xxxxxxxxx , wait please"