Callback Notifications

[IBT_Tech]

We have set-up a call queue group with call back active, This is working correctly and how it should but once we get a notification for a call back has been requested, when we do complete a call back there is no notification sent to say the call back has been completed. The ticket box Notify Queue Manager when a Callback is made is also ticket. Can anyone advise how we can get a notification when these call backs have been made.

 

[NickD_3CX]

Hi!

I'm afraid there is no notification email that will inform you of the outcome of the Callback, there are only notifications for when the Callback is 'triggered' and if a Callback 'fails' meaning that it was never triggered.