Called ID not working on 3CX Professional Hosted since upgrade from v18 to v20

[Aaron V]

Since upgrading from v18 to v20 when any user receives an inbound call on 3CX, it shows the DID of the desk phone or app and not the number of the originating caller. I believe it has to do with inbound parameters and this is something that changed with 3CX v18 to v20 in which inbound parameters are no longer user definable in the console settings. I am thinking I will be requried to either have 3CX make the changes now regarding this issue or perform an XML file edit to manually change the inbound parameters. As a side note, I am using a supported trunk provider - SIPTRUNK. Any suggestions?

 

[SteveITS]

There was this thread that might be helpful. Read through it all though:
https://www.3cx.com/community/threads/v20-caller-id-name-non-supported-providers.124182/