Called ID on Emailed Voicemail

[Michael R.]

Hi, one of our client requested if we could convert the caller's number that is shown on voicemail emails.

Currently, its showing 61422200415, they want it to be just 0422200415

I tried playing around the reformat inbound caller ID but will that reflect on Email Template %%CALLER%%?

If yes, whats the correct source and replace pattern?

Most callers are in Australia so +61 can be just converted to 0 then add the rest.

 

[paulodagraca]

Hello Michael R.,

Not sure about the email number, but I do remember one customer with this where the number was shown correct.
However you can add this, and check.

To Reformat inbound caller Caller ID:

Use this line:
Source Pattern 61(.*) - Replace Pattern 0\1

You can also add these extra lines
Source Pattern 0061(.*) - Replace Pattern 0\1
Source Pattern +61(.*) - Replace Pattern 0\1

Paulo

 

[Michael R.]

Thanks Paulo! Let me try those and see if it will also reflect on the email message.