Caller ID on Polycom Phones

[malimar]

All our incoming calls are currently being sent to a Ring Group. The problem is on our Polycom phones it shows the Ring Group on the caller ID. Where do I modify just to show only the incoming caller ID of the caller.

It it currently showing on our Polycom:
From: Ring Group Name: Incoming Caller ID

We are current running the lastest bootrom and firmware for Polycom 550.

 

[Fatboy40]

Open the Management Console and go to...

Settings -> General -> Global Options

... and there use the option 'Append Group and DID names to Caller ID on/off'. Also with the options below this you could choose to 'append' the name so that you see the number first and then the ring group name.