Solved Caller ID passthrough - Orbtalk

[swift_bk]

Looking for a bit of assistance, we have just moved over to Orbtalk and having 1 issue.



The issue we are experiencing is when a DID number gets rang, and is routed straight to a mobile number. When this happens the caller ID comes up as the main trunk number, not the person calling number ID.



I have been told it is the settings in the Remote Party ID - Calling Party. To change this to : OriginatorCallerID , how this does not work.



I have looked at this - https://support.orbtalk.co.uk/index...icle/View/418/53/3cx-guide-for-siporbtalkcouk



Any help would be appreciated. Orbtalk are helping also.



System is :



16.0.8.9



Thanks

 

[ChrisC_3CX]

There may be a few factors that come into play but first thing to check is whether the SIP Provider allows it. Based on the info in our Supported SIP Provider's page the specific one does not:



The fact that there is no support for clip no screening means that you will not be allowed to show a caller id other than those registered under your SIP Trunk account.

 

[swift_bk]

Hi Chris,

Thanks for that, might well be the case. I have gone back to orbtalk just waiting on there tech support.

Cheers

 

[swift_bk]

HI Chris,

So all sorted, it was an additional feature that Orbtalk had to active. CLI passthrough.

Then changed Remote Party ID - Calling Party to - OriginatorCallerID

Cheers

 

[ChrisC_3CX]

Excellent news! Glad to hear you were able to get the desired behavior!

Cheers!