Caller ID showing name only not number

[armast]

Hello, I have a client who wants to see both the incoming caller's number and name if available, and he only sees the name right now. Can anyone help me with this? Is it a setting somewhere? I know I've seen both name and number coming in for other clients.

Hosted by 3CX version 18 build 3, SBC, Fanvil X7a phones, everything fully updated. Thanks!

 

[leejor]

Who is the provider? Are they supported? If not, there may be some changes that need to be done to the incoming trunk parameters.

 

[armast]

Sorry, yes they’re supported. It’s skyetel. My confusion is that in other skyetel installs we see both the name and number.

 

[cobaltit]

Have you checked the logs to see if it's simply a display issue on the phone? Long caller-ids, especially for phones part of ring groups or queues might need to scroll until they see the number.

 

[YiannisH_3CX]

Hello @armast

Check the Activity log for the incoming Invite from the provider and see if the callers number is sent to your system.
Also are you using the IP based or registration based Skyetel trunks?

 

[armast]

I can see the caller's number in the call logs, yes. I assume it's a display issue and didn't know if there's an option somewhere for it. I will check with them and make sure they're waiting for it to scroll

@YiannisH_3CX it's registration based Skyetel

 

[YiannisH_3CX]

Just tested with a Styetel account we have and if you used the default template the settings should be there so the PBX should correctly read both the callers name and the callers number.

Just in case someone changes something the Inbound parameters for Skyetel should be set us: