Caller ID

[tikom]

Hi there,

I am currently using the free version of 3CX, and when I make calls, the Ring Group name appears instead of my Caller ID. Could you please guide me on how to display my Caller ID in 3CX Free?

Thanks

 

[Evolute IT]

It should show both actually. Are you using physical phones?

 

[leejor]

You're talking about making outside calls, or internal? Does the caller receive your number but the ring group name?
I can't recall hearing about a scenario where a ring group name was sent to an outside call.

 

[GP3]

If you are using the generic sip trunk option, there is a KNOWN bug in it that overwrites the CNAME...

If you export the file you will see the following:

<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerName</field>
<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerNum</field>

The developer copied and pasted but forgot to change the parameter name so the CNAME gets overwritten.

Export, change it to the below, then go to advanced, templates and import under the provider option.\

<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerNum</field>
<field name="ParameterIn" custom="" parameter="FromDisplayName">$CallerName</field>