Caller ID

[Heath]

Our one affiliate company has a POTS service... When they leave they forward their calls to us.... Originally there were errors for which we couldn't understand why... For kicks and giggles, I had to put their number in as a DID, and setup a inbound ring group for that number and it worked no problem... Don't understand how, since that number that its forwarded from isn't on my SIP, but it worked.. The nice thing was even though it rang on my main line, and because I had to setup a ring group for that particular POTS DID, we were able to determine if the caller dialed the affiliate number, or our number as the caller ID displayed the ring group... Now what is happening is we can not determine if the caller is dialing our affiliated company that get forwarded to our number, or is dialing our number directly... Doesn't know if it was a fluke originally, was nice to determine which number the caller was dialing.... Is there a setting in the parameters, that we can do to determine if the person dials our affiliate company that forwards our calls to us or our number directly so when it pops up on our caller ID, we know what number was dialed....

 

[boomschtick]

I'm just spitballing here, but I wonder if you set up a queue you'll see more info. My salespeople can see when someone calls our sales queue because it shows up on the phone as being from the queue extension.

If you set the DID to go to the queue instead of a ring group, you might be able to tell where it's coming from a little better.

 

[leejor]

For you to know which number was called, there has to be a DID service involved. So, if you have a DID number , say 222-5551212 and someone forwards their phone number to that number, you will get their calls with the DID of 222-555-1212. You can then identify what number was called and assign a name in the 3CX DID rules. As long as no one else calls that DID number direct, you can assume that calls to that number come from the forwarded line.

Do they still forward their calls to the same DID number that you subscribe to?