Calling others, not the wanted person

[Cimmerian]

Hi all,

My client wants to call another client. Phone does not ring instead ring other clients phone in their department. I have controlled the forwarding rules for both but seems everthing is the same with other clients. To call other clients works perfect but not this one.
Also client to be called have no reject config.

Thanks in advance
Cimmerian

 

[JohnS_3CX]

Unplug the phone, and login via the 3CX app / Webclient, then try again.

a) If the problem goes away, factory reset and reprovision the phone from scratch because you probably have forwards enabled on the phone itself causing the issue.

b) If the problem does not go away, then you have to look better at your forwarding rules and exceptions. You definitely have a rule somewhere that sends the call elsewhere.

 

[Cimmerian]

Thanks JohnS_3CX for explanation.

We have forwarding rules for every department. Since months there is no any configuration change.
I will try your experience then will back to forum.