Calls answered on the IPhone App not recording

[netx1]

I have a system configured to use Call Queues. When an agent goes mobile and is still logged into the Q and answers a call outside the office thru the app it only records a one second blip of the call. If they answer the call thru their phone set at their desk it will record the entire call.

What am I missing.

Any help is appreciated.

 

[NickD_3CX]

Hi!

Is your 3CX Server on V18 U3 Hotfix (18.0.3.461) and the mobile apps fully up to date?