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Calls denied on WiFi phone

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gary2seven

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We have a new 3cx V8 install, I have 3cx SoftPhones working on a number of pc's both inside and outside the firewall.

Next Step is to configure a WiFi phone that one of our staff will use (It's a Doro ip700wifi), I have configured the WLAN in both the office (WiFi Access point is inside Firewall) and also for WLAN at home.
Phone registers and I can receive calls on it, but whenever I try and make a call it is denied (see log below).

I can get the 3CX SoftPhone working on a laptop using WiFi on same networks, so I can see that its a port config.

Any ideas?

Gary.


Code: 
07:41:15.115  [CM503008]: Call(78): Call is terminated
07:41:15.115  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=799520101255506066<sip:[email protected]>
07:41:15.115  [CM503013]: Call(78): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE [email protected] tid=Ptq80243UNz1VBPkZ4eqep01JYQDe2qO cseq=INVITE [email protected]:5060 / 91 from(wire)
07:41:14.756  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  INVITE sip:[email protected];transport=UDP SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKoZ2z1r7bFZ3udz5R4by0xr3Ab6Jq3fRb;rport=5060
  Max-Forwards: 70
  Route: <sip:pbx.hotec.co.uk;lr>
  Contact: "Accounts"<sip:[email protected]:5060>
  To: <sip:[email protected]>
  From: "Accounts"<sip:[email protected]>;tag=25068656631255506066
  Call-ID: 2336660098@localhost
  CSeq: 90 INVITE
  Expires: 180
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  Supported: 
  User-Agent: USERAGENT
  Content-Length: 0
  
07:41:14.756  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=oZ2z1r7bFZ3udz5R4by0xr3Ab6Jq3fRb cseq=INVITE [email protected]:5060 / 90 from(wire)
07:31:12.545  [CM503008]: Call(77): Call is terminated
07:31:12.545  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=39523867681255505464<sip:[email protected]>
07:31:12.545  [CM503013]: Call(77): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE [email protected] tid=TGF4DOOVk831bnQmy7S0I3Z7qvC400it cseq=INVITE [email protected]:5060 / 85 from(wire)
07:31:12.155  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  INVITE sip:[email protected];transport=UDP SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKa7bX31POIUE3e20134TjWqu3sm2FJH4n;rport=5060
  Max-Forwards: 70
  Route: <sip:pbx.hotec.co.uk;lr>
  Contact: "Accounts"<sip:[email protected]:5060>
  To: <sip:[email protected]>
  From: "Accounts"<sip:[email protected]>;tag=8251637251255505463
  Call-ID: 2502672776@localhost
  CSeq: 84 INVITE
  Expires: 180
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  Supported: 
  User-Agent: USERAGENT
  Content-Length: 0
  
07:31:12.155  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=a7bX31POIUE3e20134TjWqu3sm2FJH4n cseq=INVITE [email protected]:5060 / 84 from(wire)
07:30:27.835  [CM503008]: Call(76): Call is terminated
07:30:27.835  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=39430362941255505419<sip:[email protected]>
07:30:27.835  [CM503013]: Call(76): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE [email protected] tid=7APqF3sGLkh2vMHPV3GkiE94BK8ze44f cseq=INVITE [email protected]:5060 / 47 from(wire)
07:30:27.492  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  INVITE sip:[email protected];transport=UDP SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKio8eDFS8BG2YQP6G29Utfx12JQzm3HTJ;rport=5060
  Max-Forwards: 70
  Route: <sip:pbx.hotec.co.uk;lr>
  Contact: "Accounts"<sip:[email protected]:5060>
  To: <sip:[email protected]>
  From: "Accounts"<sip:[email protected]>;tag=3503296751255505418
  Call-ID: 4194025214@localhost
  CSeq: 46 INVITE
  Expires: 180
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  Supported: 
  User-Agent: USERAGENT
  Content-Length: 0
  
07:30:27.492  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=io8eDFS8BG2YQP6G29Utfx12JQzm3HTJ cseq=INVITE [email protected]:5060 / 46 from(wire)
07:30:07.727  [CM503008]: Call(75): Call is terminated
07:30:07.727  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=34874813881255505399<sip:[email protected]>
07:30:07.727  [CM503013]: Call(75): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE [email protected] tid=3PBlt3GAXKbNSkM52aFNDY4jWt8a42zp cseq=INVITE [email protected]:5060 / 93 from(wire)
07:30:07.352  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  INVITE sip:[email protected];transport=UDP SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKOL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9;rport=5060
  Max-Forwards: 70
  Route: <sip:pbx.hotec.co.uk;lr>
  Contact: "Accounts"<sip:[email protected]:5060>
  To: <sip:[email protected]>
  From: "Accounts"<sip:[email protected]>;tag=26928778171255505398
  Call-ID: 3693875300@localhost
  CSeq: 92 INVITE
  Expires: 180
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  Supported: 
  User-Agent: USERAGENT
  Content-Length: 0
  
07:30:07.352  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=OL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9 cseq=INVITE [email protected]:5060 / 92 from(wire)
07:29:30.630  [CM503008]: Call(74): Call is terminated
07:29:30.630  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=17511399061255505362<sip:[email protected]>
07:29:30.630  [CM503013]: Call(74): Incoming call rejected, caller is unknown; msg=SipReq:  INVITE [email protected] tid=9PTfT4kCwBm25usHE2qGTjo1vtn1I2KB cseq=INVITE [email protected]:5060 / 59 from(wire)
07:29:30.318  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  INVITE sip:[email protected];transport=UDP SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKCG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr;rport=5060
  Max-Forwards: 70
  Route: <sip:pbx.hotec.co.uk;lr>
  Contact: "Accounts"<sip:[email protected]:5060>
  To: <sip:[email protected]>
  From: "Accounts"<sip:[email protected]>;tag=28750405991255505361
  Call-ID: 931409722@localhost
  CSeq: 58 INVITE
  Expires: 180
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  Supported: 
  User-Agent: USERAGENT
  Content-Length: 0
  
07:29:30.318  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=CG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr cseq=INVITE [email protected]:5060 / 58 from(wire)
07:29:11.894  [CM504001]: Ext.108: new contact is registered. Contact(s): [sip:[email protected]:5060/108]
07:31:12.545  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=39523867681255505464<sip:[email protected]>
07:31:12.155  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKa7bX31POIUE3e20134TjWqu3sm2FJH4n;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 2502672776@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:31:12.155  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=a7bX31POIUE3e20134TjWqu3sm2FJH4n cseq=INVITE [email protected]:5060 / 84 from(wire)
07:30:27.835  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=39430362941255505419<sip:[email protected]>
07:30:27.492  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKio8eDFS8BG2YQP6G29Utfx12JQzm3HTJ;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 4194025214@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:30:27.492  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=io8eDFS8BG2YQP6G29Utfx12JQzm3HTJ cseq=INVITE [email protected]:5060 / 46 from(wire)
07:30:07.727  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=34874813881255505399<sip:[email protected]>
07:30:07.352  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKOL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 3693875300@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:30:07.352  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=OL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9 cseq=INVITE [email protected]:5060 / 92 from(wire)
07:29:30.630  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=17511399061255505362<sip:[email protected]>
07:29:30.318  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKCG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 931409722@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:29:30.318  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=CG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr cseq=INVITE [email protected]:5060 / 58 from(wire)
07:29:10.428  [CM504002]: Ext.108: a contact is unregistered. Contact(s): []
07:26:42.695  [CM504002]: Ext.110: a contact is unregistered. Contact(s): [sip:[email protected]:54551;rinstance=c23f20661294c0fd/110]
07:26:37.406  [CM503007]: Call(73): Device joined: sip:[email protected]:5060
07:26:32.742  [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [USERAGENT] PBX contact: [sip:[email protected]:5060]
07:26:31.556  [CM503025]: Call(73): Calling Ext:Ext.108@[Dev:sip:[email protected]:5060]
07:26:31.509  [CM503010]: Making route(s) to <sip:[email protected]:5060>
07:26:31.494  [CM503001]: Call(73): Incoming call from Ext.110 to <sip:[email protected]:5060>
07:19:30.291  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=34971810201255504761<sip:[email protected]>
07:19:29.917  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKqBABFNpZwv1SIobU3dYRyR1C5WGCTGzE;rport=5060
  Contact: "Accounts"<sip:[email protected]:5060>
  From: "Accounts"<sip:[email protected]>;tag=5331147291255504761
  CSeq: 96 INVITE
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  User-Agent: USERAGENT
  
07:30:27.835  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=39430362941255505419<sip:[email protected]>
07:30:27.492  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKio8eDFS8BG2YQP6G29Utfx12JQzm3HTJ;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 4194025214@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:30:27.492  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=io8eDFS8BG2YQP6G29Utfx12JQzm3HTJ cseq=INVITE [email protected]:5060 / 46 from(wire)
07:30:07.727  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=34874813881255505399<sip:[email protected]>
07:30:07.352  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKOL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 3693875300@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:30:07.352  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=OL48b3tTU9o3YdjWa1TzNIk2A1iQ39k9 cseq=INVITE [email protected]:5060 / 92 from(wire)
07:29:30.630  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=17511399061255505362<sip:[email protected]>
07:29:30.318  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKCG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr;rport=5060
  Route: <sip:pbx.hotec.co.uk;lr>
  To: <sip:[email protected]>
  Call-ID: 931409722@localhost
  Expires: 180
  Supported: 
  Content-Length: 0
07:29:30.318  [CM302001]: Authorization system can not identify source of: SipReq:  INVITE [email protected] tid=CG6UiFi9yRO7B3q2bO05XA7nNt3t86Qr cseq=INVITE [email protected]:5060 / 58 from(wire)
07:29:10.428  [CM504002]: Ext.108: a contact is unregistered. Contact(s): []
07:26:42.695  [CM504002]: Ext.110: a contact is unregistered. Contact(s): [sip:[email protected]:54551;rinstance=c23f20661294c0fd/110]
07:26:37.406  [CM503007]: Call(73): Device joined: sip:[email protected]:5060
07:26:32.742  [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [USERAGENT] PBX contact: [sip:[email protected]:5060]
07:26:31.556  [CM503025]: Call(73): Calling Ext:Ext.108@[Dev:sip:[email protected]:5060]
07:26:31.509  [CM503010]: Making route(s) to <sip:[email protected]:5060>
07:26:31.494  [CM503001]: Call(73): Incoming call from Ext.110 to <sip:[email protected]:5060>
07:19:30.291  [CM502001]: Source info: From: "Accounts"<sip:[email protected]>;tag=34971810201255504761<sip:[email protected]>
07:19:29.917  [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
  Via: SIP/2.0/UDP 192.168.1.212:5060;branch=z9hG4bKqBABFNpZwv1SIobU3dYRyR1C5WGCTGzE;rport=5060
  Contact: "Accounts"<sip:[email protected]:5060>
  From: "Accounts"<sip:[email protected]>;tag=5331147291255504761
  CSeq: 96 INVITE
  Allow: INVITE, ACK, SUBSCRIBE, NOTIFY, BYE, CANCEL, OPTIONS, MESSAGE
  User-Agent: USERAGENT
 
If the phone is set up to work ONLY within your LAN then you shouldn't see something like [email protected]

Was the WiFi phone originally set up to work from an outside LAN, do you have STUN enabled on it? You shouldn't if you are using it from within the LAN. All the settings in the phone should consist of internal IPs only.

The WiFi phones that I've used have allowed me to set up multiple network profiles so I can have one set of parameters for use within the office/ local LAN and one set to use when travelling.
 
leejor said:
If the phone is set up to work ONLY within your LAN then you shouldn't see something like [email protected]

Was the WiFi phone originally set up to work from an outside LAN, do you have STUN enabled on it? You shouldn't if you are using it from within the LAN. All the settings in the phone should consist of internal IPs only.

The WiFi phones that I've used have allowed me to set up multiple network profiles so I can have one set of parameters for use within the office/ local LAN and one set to use when travelling.
Click to expand...

The phone has been setup to work both inside and outside the local network. We have configured all our devices to use pbx.hotec.co.uk, the internal DNS points to a local IP the external DNS points to our external address. This was suggested by Kerry Garrison on this forum and is working well on all devices.

I'll check the STUN settings.

Gary.
 
Try using an IP address in place of the DNS in the phone, just for testing, see if it makes a difference.
 
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