Calls dropped after 1 ring

[Oveis]

Hello,

When any of the calls come to the extension number 120, it rings once, disconnect and client get the following missed call notification:
The calls setup to ring for 20 sec

You missed a call:
From: xxxxxxxxx
To: "107" - "User Name" ""
Received: "Thursday, July 18, 2024 11:38:50 AM"
Ringing: "00:01"

Do you have idea what is the problem, this just happen for one ext.

Regards,

 

[Charles_3CX]

Regarding your question, please note that without checking the login and preferably a Wireshark capture, it's virtually impossible to tell why this is happening.

You can enable verbose login and check the call via the following: https://www.3cx.com/docs/3cx-log-viewer/; check that the extensions are also registered and ensure to test with webclients or mobile apps if this occurs with an IP phone, for example.

If you get stuck and are not able to find the cause, as long as everything is supported, you are welcome to open a ticket with us at 3cx technical support so we can check it for you.

 

[Oveis]

Thank you
I will check and let you know.