Calls ended always 30 seconds

[ilkeryildiz]

Hi,
external to external calls ended always 30 seconds.
there aren't this problem previous version.


v3.0.1928.0 log:
----------------------------------
18:12:05.640 StratLink:nHangUp Call(C:49): Ext.202 hung up call; reason: ???
18:11:33.484 CallLegImpl:nConnected Call(C:49): Created audio channel for Ext.201 (85.97.135.206:50758) with third party (81.213.108.235:5100)
18:11:33.484 StratInOut:nConnected Call(C:49): Setup completed for call from Ext.202 to Ext.201
18:11:33.484 CallLegImpl:nConnected Call(C:49): Created audio channel for Ext.202 (81.213.108.235:5100) with third party (85.97.135.206:50758)
18:11:29.218 CallConf:nProvisional Call(C:49): got response from 201
18:11:28.937 CallConf:nIncoming Call(C:49): Incoming call from Ext.202 to sip:[email protected]
-------------------------------------------

 

[Anonymous]

More info required mate.

Type of ATA
Type of Connection eg ISDN, ADSL etc.
Phones used

Disconnect after 30 seconds, is either SIP registration or/and NAT.

In the first instance try to enable stun server.

 

[ilkeryildiz]

zyxel, Billion ata, router.
ADSL internet
no problem sip registration
its good works last week but there are this problem 2-3 days.
no any change.
I uninstall and reinstall 3cx but same problem
I install another pc and network but same problem.
there are same problem external to voip line calls.
its a few hours good works when I was restart server.

More info required mate.

Type of ATA
Type of Connection eg ISDN, ADSL etc.
Phones used

Disconnect after 30 seconds, is either SIP registration or/and NAT.

In the first instance try to enable stun server.

 

[ilkeryildiz]

Disconnect after 30-35 seconds

15:01:46.062 StratLink:nHangUp Call(C:29): Ext.201 hung up call; reason: ???
15:01:13.796 CallLegImpl:nConnected Call(C:29): Created audio channel for Ln:20001@borsamatik@lowratevoip (195.219.64.168:8404) with third party (85.101.12.218:59074)
15:01:13.796 StratInOut:nConnected Call(C:29): Setup completed for call from Ext.201 to Ln:20001@borsamatik@lowratevoip
15:01:13.796 CallLegImpl:nConnected Call(C:29): Created audio channel for Ext.201 (85.101.12.218:59074) with third party (195.219.64.168:8404)
15:01:11.296 CallConf:nProvisional Call(C:29): got response from 00902165280100
15:01:11.281 CallConf:nProvisional Call(C:29): got response from 00902165280100
15:01:10.609 CallConf:nIncoming Call(C:29): Incoming call from Ext.201 to sip:[email protected]

 

[N_G]

With this information its difficult to help. You have not detailed what equipment you are doing to cause this error and exactly what type of phones you are using. You meantion ATA, Billion, zyxel but what are they.

Youll need to detail these, including provider in use, exact sequence (i.e extension to provider) Always same extension or different ones.

 

[ilkeryildiz]

Zyxel ata -extension number 204 :
Advanced options:
Extension is external :checked
Bind to Media Server :unchecked
Supports Re-Invite :checked
Supports 'Replaces' header :checked

Billion ata -extension number 202 :
Advanced options:
Extension is external :checked
Bind to Media Server :unchecked
Supports Re-Invite :checked
Supports 'Replaces' header :checked

EyeBeam Softphone -extension number 201 :
Advanced options:
Extension is external :checked
Bind to Media Server :unchecked
Supports Re-Invite :checked
Supports 'Replaces' header :checked

All external extension on separate adsl internet.

Voip provider :Betemax (lowratevoip.com)
Advanced options:
Extension is external : checked
Bind to Media Server : unchecked
Supports Re-Invite : checked
Supports 'Replaces' header : unchecked

there are this problem external to voip provider line and external to external calls.

there aren't this problem previous version.
no problem sip registration
its good works last week but there are this problem 2-3 days.
no any change my 3cx system server.
I uninstall and reinstall 3cx but same problem
I install another pc and network at home but same problem.
there are same problem external to voip line calls.
its a few hours good works when I was restart server.

3CX v3.0.1928.0 on windows 2003 SP2 + MS ISA 2006.

 

[sittsh]

try setting bind to media server

and make sure all equiptment is set to use codec g 711a or g711u for receive and transmit.

when negotiating codec type if 3cx doesnt see either of these codecs for the receive or tranmit iv'e seen it drop the call after about 20-30 seconds.

also check your netork settings if your bewind i firewall make sure all your ports for 3cx are opend and i your behind a nat make sure all the proper ports are redirected to the proper ip.

if it worked before and absolutely not i single thing changed i would reboot the 3cx server, the ata, and all other hardware and software your useing.

alse if your pc has a pc firewall running(turned on) try to turn it off.

 

[archie]

Please, try to bind all extensions and provider to media server. If this doesn't help - than, please, provide our support with logs and settings.