Calls from 3CXPhone extension doesn't ring other extensions

[jholcombe]

I have a 3CXPhone with extension 765. I have a Yealink T46G with extension 281. If I call 765 from 281, 765 will ring. If I call 281 from 765, it will stay quiet for a while (no rings) and then I'll hear a brief ring and get forwarded to the voicemail for 281. Extension 281 never rings.

I have another Yealink T64G with extension 333. I can call 333 from 281 and 281 from 333 with no problems. Both will ring.

I can place outside calls with 3CXphone. I can receive inbound calls with 3CXphone. The only thing I can't seem to do is ring an internal extension with 3CXphone, even from the same LAN. Does anyone have any suggestions?

Thanks,

--John

 

[craigreilly]

Re: Calls from 3CXPhone extension doesn't ring other extensi

this appears to be a dupe of a thread in the General Forum.

 

[IliasL_3CX]

Re: Calls from 3CXPhone extension doesn't ring other extensi

Hi John,

How was the 3CX Phone configured ? via the Management Console/Welcome Email or manually ?

Regards

 

[jholcombe]

Re: Calls from 3CXPhone extension doesn't ring other extensi

3CXPhone was configured with a welcome e-Mail.

 

[jholcombe]

Re: Calls from 3CXPhone extension doesn't ring other extensi

Yes, I apologize, this is a duplicate thread. I wasn't sure if the issue was a 3CXPhone issue or a system issue. Please accept my apologies for this and, if need be, feel free to close this thread. The other thread can be found at: http://www.3cx.com/forums/3cxphone-not-ringing-ip-phones-41519.html


Thank you!,

--John