Calls going straight to VM

[jiverson]

New to 3cx. I had everything up and running without issue, but today it seems all calls are going straight to VM. All phones are softphones using the 3cx app.

Here are the logs:

10/04/2019 4:11:08 PM - [CM504001]: Endpoint Extn:0144: new contact is registered. Contact(s): [sip:[email protected]:5483 / 0144,sip:[email protected]:5060 / 0144]

10/04/2019 4:11:02 PM - Leg L:69.2[Extn:0144] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/04/2019 4:11:02 PM - [CM503003]: Call(C:69): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/04/2019 4:11:02 PM - [CM505001]: Endpoint Extn:0144: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Mobile Client] PBX contact: [sip:[email protected]:5060]

10/04/2019 4:11:02 PM - [CM503002]: Call(C:69): Alerting Extn:0144 by contact <sip:[email protected]:5483/UDP>

10/04/2019 4:11:01 PM - [CM503025]: Call(C:69): Calling T:Extn:0144@[Dev:sip:[email protected]:5483;rinstance=0b250f8378fe0381] for L:69.1[Line:10003<<+16465687788]

10/04/2019 4:11:01 PM - [CM503027]: Call(C:69): From: Line:10003<<+16465687788 ("ZOOM VIDEO" <sip:[email protected]:5060>) to T:Extn:0144@[Dev:sip:[email protected]:5483;rinstance=0b250f8378fe0381]

10/04/2019 4:11:01 PM - [CM503004]: Call(C:69): Route 1: from L:69.1[Line:10003<<+16465687788] to T:Extn:0144@[Dev:sip:[email protected]:5483;rinstance=0b250f8378fe0381]

10/04/2019 4:11:01 PM - [Flow] Call(C:69): has built target endpoint: Extn:0144 for call from L:69.1[Line:10003<<+16465687788]

10/04/2019 4:11:01 PM - [Flow] Target endpoint for 0144 is Extn:0144

10/04/2019 4:11:01 PM - [CM503010]: Call(C:69): Making route(s) from Line:10003<<+16465687788 to <sip:[email protected]:5060/UDP>

10/04/2019 4:11:01 PM - [CM503001]: Call(C:69): Incoming call from Line:10003<<+16465687788 to <sip:[email protected]:5060>

10/04/2019 4:11:01 PM - [CM503012]: Inbound office hours rule (unnamed) for 10003 forwards to DN:0144

 

[leejor]

127.0.0.1 is the loopback IP address (localhost), not an IP of a device. The only real IP in the logs is 172.26.12.117. Is this the IP of the extension (0144), or the 3CX server?

What is your setup? Are all sets local to the server, or is this hosted? Can you place outgoing calls?

 

[jiverson]

Outgoing calls work fine. Internal calls work fine. We are cloud hosting on Amazon (with failover on Google). All clients are soft phones (3cx mobile app).

 

[jiverson]

Good news/bad news. Good news is I fixed it. We had apparently been running on the backup instance and switching over to the active fixed the problem. But still, something is configured wrong, and I’d like to know what is wrong with the failover that is causing this. No point in having a failover if it doesn’t work properly!