Calls in Queue Ringing Despite Wrap-Up Time

[kevencluff]

We have a queue that receives a lot of traffic. Only one agent logged into the queue. I have a 30 second Wrap-up time. When the agent hangs up a call, the next call rings immediately. Any idea why this might be? How do I get the 30 second wrap up to take affect?

View attachment 48283

Thanks in advance for any suggestions.

 

[K_SAK]

Hi,

Cloud you post a screenshots of the complete queue config?

 

[paulodagraca]

Hi kevencluff,

What license do you have in the 3CX Server?
The Wrapup Timer is only for Enterprise:

Enterprise Queue Features​

The Enterprise edition also features these additional queue options in the “Advanced” tab:

• Wrap-Up Time – gives the agent a set time in seconds to enter notes into the call record, after ending a call. During this time the agent will not receive any calls.

Paulo