Not sure if this is the right spot for this thread but have had an ongoing issue with a client when someone calls in, users in the first ring group can't answer when it hits the second and third.
The users in the first ring group (reception) are also in the second and third groups. Here is everything that I have tried so far.
Check SBC Placement:
Restart SBC: Restarted the SBC service on the receptionist’s PC to refresh connections.
Review SBC Logs: Error in 3CX where the SIP is not registering, ive seen this before from other clients. Not sure if this should be normal though.
Updated Software: latest version
Monitor Resources: PC has enough CPU/RAM for SBC functionality.
Network Check: stable network and proper firewall rules on the SBC host.
In 3cx:
Ring Group Membership: all receptionists are in the ring groups
Ring Strategy is set to Ring All
Forwarding Rules: No out of the ordinary forwarding rules are set
Dial Code is a mandatory field to have it wont let me clear it, kept it at *20* maybe if this was blank, I thought they would be able to answer calls.
BLF Keys are setup but should be affecting ability to answer phone calls?
All receptionists have these options set under Users > Receptionist 1 (user) > View
There is probably some more things that were looked at but this is what I have tried so far. Also, nothing out of the ordinary with the firewall as well. No wild rules, QoS or anything like that setup there.
The users in the first ring group (reception) are also in the second and third groups. Here is everything that I have tried so far.
Check SBC Placement:
Restart SBC: Restarted the SBC service on the receptionist’s PC to refresh connections.
Review SBC Logs: Error in 3CX where the SIP is not registering, ive seen this before from other clients. Not sure if this should be normal though.
Updated Software: latest version
Monitor Resources: PC has enough CPU/RAM for SBC functionality.
Network Check: stable network and proper firewall rules on the SBC host.
In 3cx:
Ring Group Membership: all receptionists are in the ring groups
Ring Strategy is set to Ring All
Forwarding Rules: No out of the ordinary forwarding rules are set
Dial Code is a mandatory field to have it wont let me clear it, kept it at *20* maybe if this was blank, I thought they would be able to answer calls.
BLF Keys are setup but should be affecting ability to answer phone calls?
All receptionists have these options set under Users > Receptionist 1 (user) > View
There is probably some more things that were looked at but this is what I have tried so far. Also, nothing out of the ordinary with the firewall as well. No wild rules, QoS or anything like that setup there.
