Calls not recording V16 Pro

[Quest4Voice]

Good day

I Have asked a dozen of question i think its because i dont seem to find the cadinal parts that are needed for a deployment.

None of my calls seem to be recording i want to record all calls how do i activate that i dont see this system recording where did i miss the bus.

Find attached a snippit of my configuration with a part for recording empty. I have made 21 calls none have been recorded.

Quest

 

[JohnS_3CX]

Hi @Quest4Voice

1. Log in to the management console as with the Administrator account, not with an extension account


2. Firstly refresh your license from the license settings to ensure that you are currently still on Pro. Go to Settings > Licence > Press Refresh License Key Information button on top

3. Then, find two extensions you wish to test (Extensions tab) and select them and press Edit button. Under the Options tab ensure that recordings are enabled for all calls and press OK:


4. Go to the Recordings section now and click Filter. Press Reset to ensure that you are not filtering the list, then click Search to exit.

5. Now click on Location while in the Recordings section and ensure the PBX is writing to a valid location. If this is on Linux, you also need to go check the rights on the recording folder. If you made any changes at any point whatsoever such that the user called phonesystem can no longer write there, then there will be no recordings written ever due to bad file system permissions. This part is critical, so look it up


Finally when all the above checks are done, make a call between the 2 test extensions, and see if the call was recorded.

 

[Quest4Voice]

JohnS_3CX

Log in to the management console as with the Administrator account, not with an extension account

now am logged in as Admin i can't seem to navigate and follow your instructions...

kindly assist again I am lost...

Quest!!

 

[JohnS_3CX]

i edited my post to make it a little more clear on where to navigate