Calls Still Passing Through After-Hours with Office Hours Schedule Set

[DigitalRakes]

I have set the times of the system and extension directly, and calls will still pass through on a DID. Is there something I am missing?




Here are the set office hours.




This is me testing out the user-level setting, which also didn't work.



I've confirmed the time zone is set correctly. This is also a server conversion from v18 to v20. I've even gone as far as deleting the schedule and re-creating it to ensure it was updated under v20 - no change.

Any help would be appreciated.

 

[TheodorosG_3CX]

The issue is with direct calls to the extension or globally to the PBX?

 

[DigitalRakes]

The issue is with direct calls to the extension or globally to the PBX?

Calls to the DID/Ext.

Calls to the main line which flow to a DR are working correctly with the office hours on/off, no issue.

 

[TheodorosG_3CX]

What is the status of the extension?
Can you call it internally?

 

[DigitalRakes]

It’s set to available, and yes, it’s reachable by another extension without issue by extension to extension dialing.

 

[TheodorosG_3CX]

Can you please delete, press save and re-create the office hours of the extension?

 

[rayt]

I have set the times of the system and extension directly, and calls will still pass through on a DID. Is there something I am missing?


View attachment 42184


I've confirmed the time zone is set correctly. This is also a server conversion from v18 to v20. I've even gone as far as deleting the schedule and re-creating it to ensure it was updated under v20 - no change.

Any help would be appreciated.

I had a similar situation, whereby incoming calls to a specific DID where meant to go to a diffent Ring Group, but instaed were going to the main (reception) RG. I found that there is a new setting at my SIP provider that needed to be set:


Apparently The E.164 conversion wasn't doing it correctly and therefore the DID wasn't recognised and routed accordingly.
I'm in Australia, your SIP provider might or might not have a similar option. Otherwise, this might give you a starting point to track what is happening and maybe use CLI reformatting(?).

Cheers

 

[DigitalRakes]

I moved this number to a ring group and set myself as the only member of the group. The call flow is working as expected now.

Sucks that v20 is causing weird issues like this, I didn't have with v18.