Calls to ring groups have video option

[Chris Bell]

Hi , We have been running with DDI to ring groups and when calls come in they are offered as standard calls with the only option to answer and decline the call. We have just changed to a digital receptionist and when a caller selects any of the options that route to Ring Groups the group memebers are now offered Video , Answer or decline.

Any ideas why and how to stop this behaviour ?

 

[YiannisH_3CX]

Hello @Chris Bell

Please note that when a call arrives through a Digital Receptionist the Invite does not contain the SDP section (audio codecs and ports). So the client is not aware if the provider supports video or not so the button is enabled. That part of the communication is done after the clients sends a 200 OK back to the PBX. Unfortunately you cannot disable the Video button on this scenario but you can disable the video capabilities of the trunk to ensure that the call will not connect with Video.