Hi,
we have a Polycom Soundstation IP 6000 that disconnects calls made to a telefonferencing service. All other calls work normally and the teleconferencing works on other phones set up on the same 3CX PBX.
We call a special number, enter a username and password, then it says connecting, and then the call just drops. I suspect its the ACK is not received line that is the problem and some firewall issue, but how come all other calls work and we can call this service from other phones on the same 3CX?
we have a Polycom Soundstation IP 6000 that disconnects calls made to a telefonferencing service. All other calls work normally and the teleconferencing works on other phones set up on the same 3CX PBX.
We call a special number, enter a username and password, then it says connecting, and then the call just drops. I suspect its the ACK is not received line that is the problem and some firewall issue, but how come all other calls work and we can call this service from other phones on the same 3CX?
Code:
17:17:09.385 Call::Terminate [CM503008]: Call(2592): Call is terminated
17:17:09.385 Call::Terminate [CM503008]: Call(2592): Call is terminated
17:17:09.385 Call::Terminate [CM503008]: Call(2592): Call is terminated
17:17:09.385 InviteADS::onAckNotReceived [CM503019]: Call(2592): ACK is not received
17:17:01.822 MediaServerReporting::DTMFhandler [MS211000] C:2592.2: xxx.xxx.41.56:10432 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
17:16:39.495 MediaServerReporting::DTMFhandler [MS211000] C:2592.1: 192.168.1.54:2228 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
17:16:37.338 CallCtrl::onLegConnected [CM503007]: Call(2592): Device joined: sip:[email protected];transport=tcp
17:16:37.338 CallCtrl::onLegConnected [CM503007]: Call(2592): Device joined: sip:[email protected];transport=tcp
17:16:37.010 Line::printEndpointInfo [CM505003]: Provider:[Phonera17] Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP 600;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SPIP_6000-UA/3.0.2.0917] Transport: [sip:0.0.0.0:5060]
17:16:37.010 CallCtrl::onAnsweredCall [CM503002]: Call(2592): Alerting sip:[email protected];transport=tcp
17:16:36.354 CallCtrl::onSelectRouteReq [CM503004]: Call(2592): Calling: VoIPline:XXXXX2391@(Ln.10004@Phonera17)@[Dev:sip:[email protected];transport=tcp]
17:16:36.338 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected];user=phone]
17:16:36.338 Extension::printEndpointInfo [CM505001]: Ext.17: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP 600;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SPIP_6000-UA/3.0.2.0917] Transport: [sip:0.0.0.0:5060]
17:16:36.338 CallCtrl::onIncomingCall [CM503001]: Call(2592): Incoming call from Ext.17 to [sip:[email protected];user=phone]
