Calls with prefixes do not appear on answered calls in call logs

[NonLinearly]

Outgoing calls with prefixes do not appear on answered calls in call logs because the prefix is stripped. So when I have a number to call and I use a prefix and the call is answered then it doesn't appear in the call logs when I put criteria -To "starts with"- with the prefix. It appears only when I choose -To "any". This is odd and it doesn't help to find all the outgoing calls that have been done using a prefix (answered and unanswered) and it brings calls to the prefix that do not exist for it if the number being called starts with the same digit of the prefix. The same with reports.

 

[GeorgeP_3CX]

Hi @NonLinearly,

Please note that this is the expected behavior.
When a call is answered, in the Call Log and the Reports the number will be shown without the prefix.

 

[jed]

Outgoing calls with prefixes do not appear on answered calls in call logs because the prefix is stripped. So when I have a number to call and I use a prefix and the call is answered then it doesn't appear in the call logs when I put criteria -To "starts with"- with the prefix. It appears only when I choose -To "any". This is odd and it doesn't help to find all the outgoing calls that have been done using a prefix (answered and unanswered) and it brings calls to the prefix that do not exist for it if the number being called starts with the same digit of the prefix. The same with reports.

@GeorgeP_3CX is right, you won't be able to see the prefix in the reporting. However, you might be able to use Billing Codes if you want to be able to report on some of the calls.

 

[NonLinearly]

Hi @NonLinearly,

Please note that this is the expected behavior.
When a call is answered, in the Call Log and the Reports the number will be shown without the prefix.

Yes but it is not functional. There is no way to find all the outgoing calls that have been done using a specific prefix (currently brings only unanswered not answered). Also as I have mentioned it brings outgoing calls to the prefix that do not exist for an extension if the number being called starts with the same digit of the prefix. And this behavior leads to the deprecation of prefix digits used by each country's providers as starting digits of telephone numbers. So for these prefixes if you want to use them you have to put some other symbol in front of them like #. A very messy design