call logs

  1. Unsupported Identifying what "Cancelled" means in the call logs

    I've had a few users report issues with transferring to Shared Parking Spots. On their end they are reporting that calls are dropping when transferred. I'm finding that the examples they've given me are marked with "Cancelled" However the log previous is reporting the call was ended by the...

  2. Deleting call logs

    Hey there! My business has had a data removal request under GDPR. I'm trying to delete all logs of this person's phone number from our system, but am having issues. When I go to recordings and look up the number, I can see recordings between the number I'm looking for and a member that no...
    • RedNinjaAlex10
    • Thread
    • 3cx recordings call logs delete
    • Replies: 3
    • Forum: SMB

  3. Call Reports v20 U6 question

    Hi Experts, We are just now noticing there's a significant change in Call Reports between U5 and U6. Please see below. Our question is, what do we need to do to get the same report as the U5 version, where we can track the talking minutes when someone is calling our Emergency Security line...

  4. Solved Reporting Call Log

    Good day, I have a scheduled report that sends me the previous week's calls. Recently, I noticed that on the report many of the fields have changed, i.e Caller ID is now Call ID. Im, on Version 20.0 Update 6. Before: Call TimeCaller...

  5. V20 Call Log: unable to assign access to users

    Previously our basic team had access to the Call Log. - They were granted access to just this permission when they needed it. This allowed our team to know who attempted to contact the customer, when the customer called back and said "I have a missed call".(despite voicemails being left with...

  6. Shared call logs/history for queues

    I have been using a hosted 3CX Professional system for several years. I had been using a ring group for incoming calls to 3 users but just made the switch a few days ago to a Queue for incoming calls for better tracking features and easier ability for other people to log themselves in and out...

  7. Missed call logs - support required

    Hi - some help please - where are the logs for missed calls store?

  8. New User Interface - Call Logs Report

    Extension or Range of Extensions is missing on the call logs report. I need to export excel file to range of extensions. Unfortunately, can export per user only.

  9. Solved Call Reports limited to 30 days?

    This is dumb and I'm sure it's easier than I'm making it. Under Admin Console --> Reports --> Call Log, it appears the default range is 30 days and I can't seem to find a way to change it. I need to go back 90 days (or preferably more). I don't want to say "the previous version could do it"...

  10. 3CX logging all call records in CRM

    Hello! We're encountering an issue where we have an integration set up between 3CX and Zoho CRM. The integration is set up successfully to look up contact information and we are receiving logs in Zoho CRM, however, not all calls seem to be logged. We have found that this specifically happens...
    • QMaxwell
    • Thread
    • call logs
    • Replies: 16
    • Forum: Zoho

  11. Calls with prefixes do not appear on answered calls in call logs

    Outgoing calls with prefixes do not appear on answered calls in call logs because the prefix is stripped. So when I have a number to call and I use a prefix and the call is answered then it doesn't appear in the call logs when I put criteria -To "starts with"- with the prefix. It appears only...
  12. SteveITS

    Clear Call Logs under Custom Report Settings

    Under Reporting/Reports/Settings there is a section to clear call logs by a date range. Is that actually clearing the call logs, or the saved reports? In this case the reports have been emailed so they don't need to be saved at all, yet deleting two daily reports one at a time is tedious. If...

  13. Call Logs (Journaling) not showing in VTiger 7.4

    Hello everyone, lately I've integrated VTigerCRM Opensource 7.4 with my 3cx using webservices.php and while the windows pop-ups when I try a call, I can't seem to find the call log or the call journaling anywhere although I've enabled it in the 3CX side. I haven't seen any solution in the forums...
    • Bajram
    • Thread
    • call journaling call logs crm integration system log vtiger
    • Replies: 1
    • Forum: Other
  14. kinetix

    Call Recordings - Add Call Duration to Log Entry

    Call Recordings - Add Call Duration to RECORDINGS Page. We have had many people request the CALL DURATION be listed on the CALL RECORDING screen. This helps in finding the "30+ Minute Call", or the "45+ Minute Call" that took place at some point in time (date unknown) that someone might be...
    • kinetix
    • Thread
    • call logs call recording recording logs recordings
    • Replies: 1
    • Forum: Server

  15. 3cx Call Log / Passive socket

    Hello, I have to configure 3cx PBX for a project to get all event related calls. I tried to configure 3CX CDR passive socket. But it only publish log when a call end. We programming a web application like CRM, and I want to set basically below functions with 3CX: 1. When call income, we type...

  16. Call log loads slow or timeouts

    Android App Version: 16.3.0.66(Beta) and 16.2.0.93 3cx-Version: 16.0.4.504 on debian/hyperv Hello, since last weekend i noticed that our call log on our android phones doesnt' work properly anymore. The call log takes 30 to 60 seconds to load or stays empty. Its even worse with the beta app. On...
    • JJobst
    • Thread
    • android app call logs
    • Replies: 1
    • Forum: Android

  17. Zoho CRM Call Journaling with Call Queues

    Hi, I have 3CX Entreprise and trying to integrate it with Zoho CRM using the CRM Integration in the 3CX settings. I have two questions: 1. I was able to configure the Call Journaling and it seems working when someone dials directly to the Extension number of one of our Agents. However, 90% of...
    • charly
    • Thread
    • call logs call queue zoho zoho crm zoho phonebridge
    • Replies: 4
    • Forum: Zoho

  18. CDR logs are incorrect

    Hi guys, I am trying to build a dashboard with call data from 3cx. Problem is the following: THe call data from CDR are wrong. Data from 3CX portal "Call Logs" are correct. CDR is not showing in house forwardings. For e.g. my Assistant takes a call talks abou 15 sec. and then forward that call...
  19. datamate Service GmbH

    Deletion of customer-calls from the 3cx-logs to fullfill EU-DSGVO law requirements

    Hi everybody, Currently there are two possibilities to delete call-logs: a) purge all calls from the 3CX-Dashboard b) In the "custom report settings" I can clear call logs for a specific time or a custom time range. The 3CX-Support confirmed to me that it is not possible to delete the...
  20. sperlkrieglmeier

    Dedicated extension right to see the "Call Log"

    I need to change the right for users so they can only see the Call Log if they log on to the Management Console. At the moment you have to grant them the right for "General System Administration" that they can see it, but then they have too many rights in the system. This feature is requested...
    • sperlkrieglmeier
    • Thread
    • call call log call logs extension extension right log rights user user right user rights
    • Replies: 0
    • Forum: Server
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