Campaigns

[mahmoud.hamdy.ali]

Hello,

I need to make several campaigns, and I have some questions related to it.

in order to start the campaign, I have to restart the queue manager, does the restart affect the calls waiting on queue, or the calls with the agents?

If I added more dials to the calling list file which I read the dials from it with the CFD, do I need to restart again the queue manager to dial them?

can we run several campaigns at the same time?

Is there any command to start the queue manager, not through the GUI?

Thanks

 

[StefanW]

restarting the queue will drop all waiting customers.

however when you update your list of dials, the CFD should check an external list to get the dials from and make them as done once processed. this way you can update the calls on the fly without any re-deploy and re-starts.

 

[mahmoud.hamdy.ali]

Thanks for your reply.

is there anyway to restart the queue manager using command line or script

Thanks

 

[leejor]

What version of 3CX, and OS?