Can I disable "hold while I transfer" sound?

[Murfy]

I have created a digital receptionist to welcome callers. This transfers after 0 seconds to my queue. However it seems to be impossible to disable the woman sayining "please hold while I transfer your call" (I have set it to Dutch so I don't know the exact phrasing).

Is there any way to disable that?

 

[Deepest]

Hi Murphy

You can find the audio file and rename it. Then add a new blank audio file with the original file name.

The audio file is named please_hold.wav.

Cheers

PS i have this running on most of my customers with call ques set up.

 

[Murfy]

OK, thanks, that worked.

 

[Deepest]

Cool glad i could help.