Can not contact activation server

[smtharrison]

Evening Folks,

Trying to update 3cx (currently 15.5)

Getting:
3CX failed to establish a TCP connection to activation.3cx.com.
Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com

After browsing the forums, DNS seems to be the often culprit. I have DNS set to 8.8.8.8


C:\Users\Sean>nslookup activation.3cx.com
Server: ns.internal
Address: 8.8.8.8

Non-authoritative answer:
Name: activation.3cx.com
Address: 151.80.125.88

Any thoughts??? No FW in place. Can not ping 151.80.125.88, but you may have ICMP off.

Any thoughts??

Sean

 

[cobaltit]

You need to be on SP6 to reach the activation server. You'll need to update per the steps outlined in the blog article: https://www.3cx.com/blog/news/pbx-upgrade-update-6/