Solved Can not record new Greeting for extension

[Alex 3CX]

Hello, I have a problem with recording a new greeting for a user (extension).
1. I have included snapshots of the steps.. my server is windows 2012 R2. 3CX version 15.5
2. STEP 1: User receives a phone call on their mobile phone since thats what their extension is being forwarded to...
2. STEP 2: I am monitoring the directory on the server side and see that the xml file is there and that the .WAV file is being created (0 byte size)
3. STEP 3: user finishes recording a greeting and presses the # key....
4. STEP 4: Unfortunately the WAV file never changes size, and as soon as user hangs up the phone after pressing the # key (waiting before hanging up for 5 seconds) the file gets removed by the system


Does anyone know why this is happening? Folder right? I have tried to temporarily add EVERYONE to write to the greetings folder and DATA folder... but that does not help..

thank you,

 

[YiannisH_3CX]

got it.. thank you.. I guess at this point it will be simpler to ask outside sales to install the 3CX app on their phones.. thanks again for all your help

I would recommend using the 3CX app as well as it will make the process easier. The users can also switch their status easily though the app. If they do not want the client to ring however just disable push under extensions settings so the client does not receive any calls.