can recieve calls but can not here the caller

[lonebobwhite]

i can recieve a call but can not here the caller but caller can here me

also can not make outgoing calls gives error 480 on phone and the server post a message saying
local hostname does not contain a domain part

 

[archie]

Just ignore that message about local host name.
Error 480 appears when attempt to establish call is timed out.
To get more detailed support please provide support with support information about your settings.

 

[lonebobwhite]

VoIP Provider
Name of Provider Broadvoice
Proxy Hostname or IP proxy-nyc.broadvoice.com
Proxy Port (default is 5060) 5060
Registrar Hostname or IP sip.broadvoice.com
Only required if your VOIP provider requires separate registrar name and port entries
Registrar Port 5060
Time between registration attemps (in seconds) 3600
Stun server Hostname or IP
Stun server Port (default is 3478) 3478

Add Outbound rule
Create outbound rule
With prefix
This will create an outbound rule which places calls starting with this prefix via this provider

 

[archie]

Please, set

Proxy Hostname or IP: sip.broadvoice.com
Registrar Hostname or IP: proxy.nyc.broadvoice.com OR leave it blank

Note, you must use dot '.' instead dash '-' (as it is in your settings) in the name of Registrar. Also note, that you must swap places of proxy and registrar exactly as it shown above. You may leave registrar field blank, if shown settings are not working.

 

[archie]

Also, if you'll have call established, but no sound - fill STUN server field to be stun.3cx.com, or any other STUN server you prefer.

 

[lonebobwhite]

ok now i am recieving calls and can hear caller and caller can hear me but cannot make a call out it just hangs as is giving error 480 then a fast busy signal

 

[archie]

Please, check your outbound rules. Consult our User's Manual to do it right. If it doesn't help - go to General/Support and press 'Generate support info' button, then send generated file to 3CXSupport