Can we integrate 3CX Live Chat & Talk to Ticketing solution?

[Rashid Raza]

Hi,

As 3cx has launched 3CX Live Chat & Talk feature which i think the best features for small business but for better reporting of is there any option to integrate this feature to ticketing software/solution.

 

[Constantinos Constantinou]

Hello @Rashid Raza ,

3CX Live Chat provides the option to host the standalone javascript file in an HTML file. If your ticketing software is allowed you to place an HTML code, then it will be possible.

 

[Rashid Raza]

Hello @Constantinos Constantinou ,

Thank you for your reply,I will soon test the HTML file with the software.Currently when i chat from the 3cx live chat it routes to 3cx extension/queue and user reply from web client or windows client .But what i want is to reply from within my ticketing software .How can i do that ?

 

[Constantinos Constantinou]

No this is not possible.In order to reply to the visitor that is chatting via the Live Chat, you have to use the 3CX Client Applications (mobile apps, windows app or web client)

 

[TBWD]

Depending on your ticketing software this might be accomplished using 3cx Live Chat & Talk plugin, along with CFD to create a web post, this post would need to connect to your ticketing software's API. I have done this before. However a lot of thing need to match up for this to work.