Cannot accept incoming calls

[Dubs]

Hi there,

We successfully got our Patton SN4634 gateway to pass on calls (phew!) and that seems OK. However, 3CX is rejecting the calls. I get the following error if I try to call in: -

Can not find source by following specs: From: 'anonymous'; To: '828885'; Rline: '828885'; Contact: 'anonymous'

I have a DDI setup with the 828885 number set to pass to a valid extension. Also, I have the VOIP gatway set to use line matching from the "To" field and called number to "To" field.

What else needs to be done?

Thanks,

David

 

[Anonymous]

I have the same message but the call works ok.


Try.

Caller-ID in user part set to From Field
Line ID Matching: authentication
Line- ID location in user part of: RemotePartyID;party=called' field
Called-Numer (for inbound calls): From field
Destination number (for outbound calls)
To user tick
Request-line-url.user field tick
RemotepartyID party=called field tick
Supports Re-Invite tick.
Require (optional:authorized) registration for: Both in-out calls
Which IP use Contact Field for registration: Both (external and internal)

The advanced settings is something like "black magic" to me at the moment but try it anyway and let us know.

 

[Dubs]

Thanks for your quick reply! Unforunately, this didn't make any difference :-(

Still getting problems. I'll have a good re-read of the manual and see if that helps. In the mean time, any other ideas would be very much appreciated!

 

[Kevin Attard Compagno]

David

Go to advanced options on the gateway, and change as follows:

Line-ID Matching: External Number
Line-ID location in 'user' part of: 'Request-Line-URI' field

Please advise results...

Regards

Kevin

 

[Anonymous]

Kevin,

Any chance you can enlighten us on the advanced settings? Is there a new manual comming allong that outlines what each setting does?

Thanks.

 

[Kevin Attard Compagno]

Henk

I am actually working on a number of documents which will explain in varying levels of detail the technical aspects of configuration of the different elements in 3CX Phone System.

It's currently in very early draft, but improving steadily all the time. It's not easy, so I'll need some time to reach a point where it's presentable

Hopefully I can make it available very soon...

Regards

Kevin

 

[Costas3CX]

In addition to everything that was mentioned, I had an issue yesterday with a phone configured to "Send Anonymous" and i got the same thing

"Can not find source by following specs: From: 'anonymous'; To: '828885'; Rline: '828885'; Contact: 'anonymous'"

probably not the case now as you are dialing an incoming call from a gateway, but I thought I should mention it anyway. Might be useful to someone else with this message that is going through the posts looking for an answer for this :wink:

 

[Anonymous]

Had the same thing, happens when you select called ID. But the calls still go through so I am not to worried about it.