Solved Cannot access call reports

[dylanp1702]

Hello everyone,

I have a client who has access to the 3cx web portal however he needs to be able to access call recordings but the option for that is greyed out on the admin portal. Could I get some assistance for this please.

Kind Regards,

Dylan

 

[Saqqara]

What version of 3CX - Std, Pro or Enterprise.

Call reporting is not included in standard version - https://www.3cx.com/ordering/pricing/

 

[dylanp1702]

What version of 3CX - Std, Pro or Enterprise.

Call reporting is not included in the standard version - https://www.3cx.com/ordering/pricing/

Thank you. They have a standard edition hench why they cannot use call recording.

 

[JohnS_3CX]

Also note, you need to be logged in as an Administrator, not as an extension.

Extensions with admin rights cannot modify their own rights.