cannot dial out

[ronenba]

i setup 3 PBX one for each customer

using voip.ms for incoming and outgoing calls

i could not dial out - getting a busy signal


so this is what I did:
1. delete the PBX (3CX, one of them) and recreate it
2. I notice on voip.ms when reconfiguring the sip on the PBX under Sub Accounts for the specific account it becomes green
3. I verify all accounts are: "I use a system capable of passing its own CallerID"
4. I went each sub-accounts verify it is using the right sub-account user-id
5. I disconnect the sip trunk from the other 2 PBX, as the new one started to work and show the ID from the PBX
6. reconnect the sip trunk
*** ALL started to work, incoming and outgoing ****

a few min after nothing changed all PBX (3 of them) can receive calls but cannot dial out getting busy

went to the CDR it is telling me the extension number - phone I am dialing out - NO ANSWER ( i tried many numbers)

deleting again the sip trunk from all the 3 PBX, and reconfiguring them to see if it starts working again - can receive calls cannot dial out

i reopen the ticket with voip.ms as it is working then stopped

i wonder it may be issue with 3CX pbx

Please advise trying to solve it for the last couple week

also i did a backup of the PBX, download it, tried to restore it after deleting the pbx , but did not work

 

[ronenba]

Solved:

Issues iswith Outbound Rules, the 3CX doesn't allow to add Outbound Caller ID on all of them