Cannot hear calls on Web client in Chrome

[FuTech-Nel]

I have a user who is using the web client on Windows 10 on Chrome on her PC at home and she has a Bluetooth headset paired to the computer.

But when she receives a call, she cannot hear anything.

Is there a setting that needs to be changed?

 

[rgruber]

Use the Windows app or Edge Chrome, there seems to be issue with the sound using the extension. Some users are reporting sound issues. Thanks.

 

[JohnS_3CX]

Hi @FuTech-Nel

Once the bluetooth headset is paired, it should show up in Windows as an audio device.

You might see it appear twice: Once as a "Stereo" device and once as "Hands Free" device which usually has the suffix AG Audio at the end.

In the webclient, you need to select the one with the AG suffix (denoting headset mode) and also select it as the mic. This should very likely make it work.



Note that bluetooth is generally a bit hit and miss on Windows when using bluetooth comm. devices though, the same methodology may produce better results on some than others.