Solved Cannot Intercom

[goinghosted79]

on older digital systems users could dial an extension and the called party's phone would not ring but instead go straight to speaker and allow a conversation. what is the method for doing this on 3cx hosted?

 

[PanagiotisL_3CX]

@goinghosted79,

You can do this by dialing the intercom dial code - by default *9 - followed by the extension number you wish to dial. For example if you wish to have an intercom call with extension 100, you should dial *9100 from your phone or client.

See more information here: https://www.3cx.com/docs/manual/ring-groups-paging-intercom/

 

[goinghosted79]

when i dial *9201 it just says not found

 

[goinghosted79]

i have can intercom checked under the user right section

 

[PanagiotisL_3CX]

@goinghosted79

Which is the dial code for Paging under Settings > Dial codes?

 

[goinghosted79]

its *8 but when i dial *8201 (201 is the user im calling) it still just rings and she has to pickup. all page works fine which is *8800 and all phones go offhook but dialing *8 + extension number will only ring that extension

 

[PanagiotisL_3CX]

@goinghosted79

Is your extension and extension 201 in the same extension group? Additionally, does the user with extension 201 use an IP phone or a client (3CX app, Webclient/Desktop app)?

 

[goinghosted79]

yes both in the default extension group and both using ip phone (fanvil X210 and X4U)

 

[goinghosted79]

ah i see where you were going. i went to group and checked can intercom and then checked the publish information to all group members and now it's working fine. thank you very much

 

[PanagiotisL_3CX]

@goinghosted79

Glad you found the issue