Cannot login to MyPhone

[muaddib32]

I have just upgraded to v10 and find that I cannot login to MyPhone as any extension (I have tried five different). I have checked and the login details are correct, they work when used to connect a phone.

 

[nbailey]

how are you trying to login? are you using the extension number and PIN (PIN = voicemail PIN) and not authentication password.

Thanks,
Nate

 

[muaddib32]

Wow, that's incredibly logical. And consistent with the 3CX assistant. NOT!! Since I don't have voicemail enabled on any extension, I have had to enable it, create a PIN, then disable it again.

 

[nbailey]

you did notice it asked for a PIN and not authentication password? it has been this way since MyPhone was introduced to V10 at the start. There is nothing there to say otherwise.